Website Terms of Use

Effective date: 26 July 2026

These Website Terms of Use govern access to and use of the Ascendens Aviation Advisory website.

In these terms:

• “Ascendens”, “we”, “us” and “our” mean Ascendens Aviation Advisory;
• “website” means the Ascendens Aviation Advisory website and its content; and
• “you” and “your” mean any person who accesses or uses the website.

By accessing, browsing or using this website, you agree to these terms.

If you do not agree to these terms, you should not use the website.

This website provides general information about Ascendens and the aviation advisory services it may offer, including:

• operations manuals and regulatory documentation;
• operational and compliance systems;
• CASA application and submission support;
• tender and proposal support;
• capability and implementation planning; and
• other aviation advisory and project services.

The website is intended to help aviation organisations understand the general nature of Ascendens’ services and decide whether to make an enquiry.

The website does not provide a complete description of every service, regulatory requirement, project consideration or engagement condition.

The information provided on this website is general in nature.

It has not been prepared for the particular circumstances, aircraft, approvals, personnel, operating environment, objectives or regulatory position of any individual or organisation.

Website content should not be treated as:

• legal advice;
• formal regulatory advice;
• financial or taxation advice;
• engineering advice;
• operational authority;
• an approved procedure;
• a substitute for an operations manual or exposition;
• a substitute for advice from CASA;
• a substitute for advice from an appropriately qualified specialist; or
• a recommendation to undertake a particular aviation activity.

You should obtain advice appropriate to your circumstances before relying on website content or making a regulatory, operational, commercial or financial decision.

Australian aviation requirements can depend on the nature of the operation, aircraft, approvals held, proposed activities, personnel, operating environment and the version of the applicable legislation or regulatory material.

Information on this website may summarise or refer generally to:

• the Civil Aviation Act;
• the Civil Aviation Safety Regulations;
• Civil Aviation Orders;
• Manuals of Standards;
• CASA guidance material;
• regulatory processes;
• operational approvals; and
• aviation industry practices.

Such information is not intended to reproduce every applicable requirement or replace the source legislation and regulatory material.

You are responsible for:

• checking the current legislation and regulatory material;
• confirming which requirements apply to your operation;
• obtaining any required approvals or authorisations;
• ensuring your personnel are appropriately qualified and authorised; and
• obtaining formal advice where necessary.

Nothing on this website authorises a person or organisation to conduct an aviation activity.

Ascendens does not guarantee that:

• CASA will approve an application;
• CASA will accept particular wording, procedures or supporting evidence;
• an application will be processed within a particular period;
• a proposed key person will be accepted;
• a regulatory issue will be resolved in a particular manner;
• an audit or surveillance activity will result in no findings;
• a tender submission will be successful;
• a contract will be awarded; or
• a proposed aviation project will be commercially or operationally successful.

Regulatory and commercial outcomes may be affected by matters outside Ascendens’ control, including:

• the accuracy and completeness of information supplied by the client;
• the organisation’s personnel, aircraft, facilities and systems;
• the applicant’s ability to demonstrate compliance;
• CASA’s assessment and decision-making processes;
• changes to legislation or regulatory policy;
• third-party conduct;
• tender evaluation criteria;
• project funding and resources; and
• changes to the proposed scope or operating environment.

References to previous projects, outcomes or client experiences do not guarantee the same result in another matter.

Accessing this website, reading its content or submitting an enquiry does not create:

• a consultant–client relationship;
• a contractual engagement;
• a duty for Ascendens to act;
• an obligation for Ascendens to accept the proposed work;
• an obligation to meet a regulatory or commercial deadline; or
• an exclusive relationship.

A consulting engagement begins only when the applicable:

• scope of work;
• quotation or proposal;
• Terms of Engagement; and
• any required payment or commencement condition

have been accepted or satisfied.

Ascendens may decline an enquiry or proposed engagement at its discretion, including where:

• the work falls outside the available capability or capacity;
• insufficient time is available;
• a conflict or potential conflict exists;
• the information supplied is incomplete;
• the requested outcome is unrealistic or inappropriate;
• the work would require services Ascendens does not provide; or
• the engagement would create an unacceptable professional, regulatory or commercial risk.

These Website Terms of Use govern use of the website only.

Paid consulting and advisory services are governed by a separate quotation, proposal and Terms of Engagement.

Where there is any inconsistency between these Website Terms of Use and an accepted written engagement concerning consulting services, the accepted engagement documents will govern the consulting services to the extent of the inconsistency.

The scope, fees, deliverables, responsibilities, payment requirements, intellectual-property arrangements, confidentiality obligations, revision process and liability terms for a project will be determined by the applicable engagement documents.

Information displayed on this website does not form part of a consulting engagement unless expressly incorporated into the accepted engagement documents.

Ascendens aims to respond to genuine enquiries within a reasonable period but does not guarantee a particular response time.

Submitting an enquiry does not mean that Ascendens:

• has accepted the work;
• has reserved time for the project;
• is monitoring a deadline;
• has reviewed the documents referred to;
• has confirmed the proposed regulatory pathway; or
• will be available to complete the work.

You should not rely on the submission of a contact form or email as confirmation that Ascendens will act before a CASA, tender, contractual or other deadline.

Any deadline must be expressly identified, reviewed and accepted as part of a written engagement.

Ascendens is not responsible for a missed deadline where the work has not been formally accepted or where required information, instructions, approvals or payments were not provided in sufficient time.

You are responsible for ensuring that information supplied through the website or in connection with an enquiry is:

• accurate;
• complete;
• current;
• relevant to the enquiry;
• not misleading;
• lawfully obtained; and
• authorised for disclosure.

You must not provide information that:

• infringes another person’s privacy, confidentiality or intellectual-property rights;
• is defamatory, fraudulent or unlawful;
• you are not authorised to disclose;
• contains malicious software or harmful code; or
• is deliberately false or misleading.

Where you provide information about another individual, you should ensure that you are authorised to provide it and that it is reasonably necessary for the enquiry or proposed engagement.

Ascendens may rely on the information supplied when assessing an enquiry or preparing a proposed scope. 

Ascendens is not responsible for consequences arising from inaccurate, incomplete, outdated or unauthorised information supplied by you or another person acting for your organisation.

Ascendens recognises that aviation enquiries may involve commercially sensitive, operational, regulatory or personal information.

However, an initial website form or unsolicited email may be transmitted and stored through third-party website, email or cloud-service providers.

You should not include highly sensitive information in an initial enquiry unless it is genuinely necessary.

In particular, you should avoid initially sending:

• complete identity documents;
• medical records;
• passwords or access credentials;
• payment-card information;
• confidential safety reports;
• legally privileged documents;
• security-sensitive operational information;
• extensive personnel records; or
• complete regulatory or commercial document packages.

Ascendens may arrange a more appropriate document-transfer method after reviewing the initial enquiry.

Submitting information through the website does not create legal professional privilege or any other form of professional privilege.

Confidentiality obligations applying to a consulting project will be governed by the applicable Terms of Engagement or other written agreement.

Ascendens seeks to provide useful, accurate and professionally presented website content.

However, to the extent permitted by law, Ascendens does not warrant that website content is:

• complete;
• free from error;
• current at all times;
• suitable for a particular purpose;
• applicable to every organisation or operation;
• consistent with every regulator’s interpretation;
• sufficient to support a regulatory application; or
• a complete statement of the services available.

The website may contain typographical errors, outdated references or generalisations required to explain complex subjects in a concise form.

Ascendens may amend, replace or remove website content at any time without notice.

Testimonials, project descriptions and examples may be included to illustrate the nature of previous work and client experiences.

Unless otherwise stated:

• testimonials reflect the views of the person or organisation providing them;
• identifying details may be generalised or withheld for confidentiality;
• project descriptions may be summarised;
• examples may not describe every fact or service involved; and
• previous outcomes do not guarantee future outcomes.

A testimonial concerning work performed by the consultant before the formal establishment of Ascendens may be described as such where relevant.

Testimonials will not knowingly be published without appropriate authorisation.

Unless otherwise stated, the content of this website is owned by or licensed to Ascendens.

Website content may include:

• written copy;
• service descriptions;
• articles;
• templates;
• layouts;
• branding;
• logos;
• graphics;
• photographs;
• illustrations;
• downloadable documents;
• forms; and
• other materials.

The website and its content are protected by applicable intellectual-property laws.

No ownership interest is transferred to you by accessing or using the website.

Ascendens and associated branding must not be used in a manner that suggests endorsement, affiliation, authorisation or partnership without prior written permission.

You may:

• access and view the website;
• print or save a reasonable extract for your own internal evaluation;
• share a link to a publicly available page; and
• use the website to make a genuine enquiry about Ascendens’ services.

Any permitted copy must retain relevant copyright and attribution notices.

The permission granted under this section is limited, revocable, non-exclusive and does not permit commercial exploitation of the website content.

Without prior written permission, you must not:

• reproduce substantial website content;
• republish website content on another website or platform;
• sell, license or commercially exploit website content;
• present Ascendens content as your own;
• remove copyright, branding or attribution notices;
• adapt website content into a competing service, manual, template or product;
• systematically scrape, harvest or extract website content or data;
• use automated systems to access the website in a manner that creates unreasonable load;
• use website content to train or develop an artificial-intelligence system or commercial dataset;
• reverse engineer or interfere with website functionality;
• attempt to gain unauthorised access to the website or related systems;
• introduce malicious code, viruses or harmful material;
• impersonate Ascendens or another person;
• use the website for fraudulent, misleading or unlawful purposes; or
• use the website in a way that infringes another person’s rights.

Ascendens may take reasonable action to protect its website, systems, intellectual property and business reputation.

The intellectual-property arrangements applying to manuals, procedures, forms, compliance systems, tender material or other client deliverables are not determined by these Website Terms of Use.

Those arrangements will be governed by the relevant quotation, proposal, Terms of Engagement or other written agreement.

Nothing published on the website gives a person permission to copy, adapt or use a client deliverable, project template or consultancy work product.

The website may contain links or references to:

• CASA;
• legislation;
• government agencies;
• aviation organisations;
• service providers;
• professional resources; or
• other third-party websites.

Links are provided for convenience and general information.

Unless expressly stated, the inclusion of a link does not mean that Ascendens:

• endorses the third party;
• controls the external website;
• guarantees its accuracy;
• accepts responsibility for its content;
• has a commercial relationship with the third party; or
• recommends a particular product or service.

External websites are subject to their own terms, privacy policies and security practices.

Ascendens is not responsible for loss arising from access to or reliance on an external website.

Ascendens does not guarantee that the website will always be:

• available;
• uninterrupted;
• secure;
• free from harmful code;
• compatible with every device or browser; or
• free from technical faults.

The website may be suspended, restricted or unavailable because of:

• maintenance;
• platform changes;
• service-provider outages;
• technical failures;
• security incidents;
• internet disruptions; or
• circumstances outside Ascendens’ reasonable control.

You are responsible for maintaining appropriate security, antivirus, backup and access controls on your own systems and devices.

Nothing in these terms excludes, restricts or modifies any guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified, including any applicable rights under the Australian Consumer Law.

Subject to those non-excludable rights and to the maximum extent permitted by law, Ascendens is not liable for loss, damage, cost or expense arising from:

• reliance on general website content;
• use or inability to use the website;
• website interruption or technical failure;
• an error, omission or outdated statement on the website;
• reliance on a testimonial or project example;
• access to a third-party website;
• unauthorised access occurring despite reasonable security measures;
• information supplied by a website user or third party;
• a decision made without obtaining advice appropriate to the circumstances; or
• use of website content outside its intended general informational purpose.

This includes, where permitted by law, indirect, consequential or special loss, loss of opportunity, loss of profit, loss of revenue, loss of contract, business interruption and loss of data.

Liability relating to paid consulting services will be governed by the applicable Terms of Engagement and any rights that apply under law.

Nothing in these terms is intended to exclude or restrict rights available under the Australian Consumer Law or another law where those rights cannot lawfully be excluded or restricted.

Where a service supplied by Ascendens is subject to statutory consumer guarantees, the applicable remedies and obligations will be determined by the law and the relevant Terms of Engagement.

No statement on this website should be interpreted as limiting a person’s non-excludable statutory rights.

Personal information collected through the website is handled in accordance with the Ascendens Privacy Policy.

By submitting information through the website, you acknowledge that:

• the information may be processed to review and respond to the enquiry;
• ordinary website, email and cloud-service providers may be involved;
• Ascendens may retain an appropriate record of the enquiry; and
• information may be disclosed where reasonably necessary, authorised or required by law.

You should read the Privacy Policy before submitting personal or sensitive information.

Ascendens may restrict, suspend or block access to the website where reasonably necessary to:

• protect website security;
• prevent unlawful or abusive conduct;
• respond to a technical threat;
• protect intellectual property;
• prevent interference with business systems;
• comply with a legal obligation; or
• investigate a suspected breach of these terms.

Ascendens is not required to provide advance notice where immediate action is reasonably necessary.

Ascendens may amend these Website Terms of Use from time to time to reflect changes to:

• the website;
• services;
• business operations;
• legal or regulatory requirements;
• technology providers; or
• risk-management practices.

The current version will be published on the website with the effective date shown at the beginning.

Changes apply from the date they are published and do not retrospectively alter an accepted consulting engagement.

Continued use of the website after an updated version is published constitutes acceptance of the updated terms.

If any provision of these terms is found to be invalid, unlawful or unenforceable, that provision will be read down to the minimum extent necessary.

If it cannot be read down, it will be severed from these terms.

The remaining provisions will continue to operate.

A failure or delay by Ascendens to exercise a right under these terms does not waive that right.

A waiver is effective only where it is given expressly and in writing.

These terms are governed by the laws of Victoria, Australia.

You submit to the jurisdiction of the courts of Victoria and any courts entitled to hear appeals from those courts.

Nothing in this section prevents a person from exercising a right available under applicable consumer-protection legislation.

Questions concerning these Website Terms of Use may be submitted through:

• the contact form on this website; or
• the Ascendens business contact details published on the Contact page.

Ascendens Aviation Advisory